Help center · PLPB
Before you order
Answers to your frequent questions
Short, practical explanations about choosing a product, payment and receiving an order.
Questions and answers
8 answers
How do I place an order?
Open a product page, choose a plan or another option and review the terms. Then click “Buy now”, fill in the short form, pay and continue in the order chat.
Is the price shown final?
Yes. For published options, the total is shown before payment and saved in the order. If a product has several options, the price updates after you choose the plan, period, platform or denomination.
What information is needed?
Checkout asks for your name and a contact. Additional details depend on the product, such as a username, email, region or platform. All requirements are shown before checkout.
What happens after payment?
The order receives a payment status and an order chat opens. Order details and the selected product instructions will appear there.
What does the PLPB guarantee cover?
If the result described on the product page cannot be delivered, PLPB will review the order and help resolve it. If fulfilment is impossible, the order value is refunded. Cases are reviewed individually.
Where can I see the delivery time?
The delivery time is shown on the selected product and option, then repeated during checkout. It can differ between plans for the same product.
Do I need Telegram to buy?
No. You can place an order on the website. After payment, the conversation takes place on the order page; Telegram is an additional channel for notifications and questions.
What if the product is not in the catalog?
Message us on Telegram or in the website chat. We will check availability and tell you the terms before payment.