Order fulfilment and refund policy

Before payment, the product page shows what is included, the price, the fulfilment flow, the expected time and any warranty terms. These conditions are saved with the order.

How the PLPB warranty works

If an order cannot be fulfilled under the product terms, PLPB reviews the order status and available completion evidence. We will help provide or correct the result where possible. Any replacement or alternative is agreed with you first. If the paid result cannot be delivered, we refund the order price.

Account restrictions after activation

The warranty covers correct fulfilment and the activation flow shown on the product page. It does not guarantee every later decision made by a third-party service about an account. If the restriction is connected with the fulfilment or activation method, we will review it as a possible warranty case.

Warranty period

If a product has a warranty period, it is shown before payment. Contact us in the order chat if the result stops working during that period.

Cancel an order and refusal of instructions

Write in the order chat as early as possible. If fulfilment has not started, the order can normally be cancelled with a full refund. If work or procurement has started, we review the completed stage and actual supplier expenses.

Important: If order fulfilment becomes impossible due to the customer's refusal to follow fulfillment instructions (such as providing a Stripe payment link, session key, Account ID, or accepting an invite), providing fraudulent details, or abusive conduct towards the care team, PLPB reserves the right to terminate fulfillment. In accordance with applicable laws, expenses actually incurred by the platform for third-party procurement are non-refundable in the event of customer breach.

Report a problem

1. Open the order in My orders and write in the chat.
2. Explain what happened and when you noticed it. Attach third-party notices with personal data hidden.
3. PLPB will check the payment, order status and fulfilment details and reply in the chat.

You can also write to help@plpb.tech with the order number.

How refunds are sent

When a refund is approved, PLPB sends it through the original payment channel where the provider allows it. The crediting time depends on the bank and payment method.

Legal rights

This policy describes the PLPB warranty and does not limit rights provided by applicable law.